I have known
Michael Miller for several years--in fact he did
an estimate for our first pool renovation about 4 years
ago. I took bids on the job and Miller Pools was one of
the high bids, by several thousand, that we
rejected. We went with another company based in the
Katy area that appeared very reputable-a company that I
became familiar with at the Houston Home Show. Their
references were very good and their warranty was the
usual for the industry. This company was not the very
lowest bid but as I said earlier, much lower than
Miller's estimate. The work began on the day scheduled
and things started to go down hill by day two. Our
re-do way called for a dark blue plaster and some
repairs to the decking around the pool. I will spare
you the details but the problems were simply covered up
in the decking and they returned in less than a year.
The pool plaster started cracking in a year also and we
had real problems. The pool company had closed
(bankrupt) and the owners had left the state. We had a
warranty that was useless and a renovated pool that
looked worse than it had looked before the redo.
I had been
using Miller pools for my chemicals for a couple of
years and Michael was always polite and always asked how
the pool was doing. After two years of deliberation and
frustration I called Michael out for an estimate on the
second
renovation in less than three years. He looked at the
pool and never once said "I told you so! Michael gave
us the bad news, for the second time, that our decking
had to be replaced. Although our back yard looked like
9/11 for a few weeks with jack hammers and wrecking
crews---did I say that the old plaster had to be
removed---I could see that this crew knew what they were
doing. If there were problems that revealed as the
renovation progressed I always knew about their
possibility in advance. There were never surprises...in
fact some of the repairs came in below bid.
Our pool is now exactly
what we wanted--a dark lagoon setting with a water wall
that is beautiful and the pool adds so much to the total
enjoyment of our home. We used the pebble finish in a
dark midnight blue that looks and feels fantastic. The
pool decking is also beautiful and it is impossible to
tell the old deck from the replaced sections. In fact,
nearly everyone thinks we have a new pool and we really
do! The result is that we use the pool almost
daily again and it looks like the pool we always
wanted.
One last thing: the crews
and workers were so fantastic in the start-up and first
month pool service (that is included in the redo) that
we now use Miller's weekly pool service. The pool is
always perfect. I always did the pool work myself and
just thought of it as my exercise program. Now I
actually swim for exercise and never worry about the
chemistry or brushing down the pool. When I first asked
Michael about the cost of weekly pool service he
just smiled at me and said: "well.....we don't give it
away!" And they don't...but it's money well spent.
Our pool is always ready for a quick swim or a major
pool party!
If you would like to come
by and take a look at our pool you are certainly more
than welcome. Just ask Michael to bring you by. The
bottom line for Miller Pools: Be prepared to pay a
little more to get a job done correctly and by people
that are going to be there to help you with any
problems that might occur. You will also get what
you want and you will know that your investment is
secure. I just wish that we had chosen Miller Pools
the first time! We would have spent a little more and
saved thousands!
You asked for a few words.
Sorry about this dissertation but we simply couldn't be
happier with our pool and the work and services provided
by Michael and Miller Pools.
- Submitted
by K. Wright, Pasadena, Texas
Miller
Pools Retail - Service Center & Remodel Showroom is
your complete swimming pool care and service company!
We specialize in swimming pool supplies, servicing,
repair, remodeling and equipment.
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