Frequently Asked Questions | Miller Pools

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FAQs

Here at Miller Pools, our friendly team is happy to help you in any way we can. To make sure you’re always equipped with everything you need to know, we’ve compiled this list of some of the most frequently asked questions we come across. 

If you can’t find the answer to your question below, please get in touch with our friendly team.

General

What pool services do you offer?

Here at Miller Pools, we offer an extensive range of pool services and products to customers throughout Pasadena, Humble, Atascocita, and beyond, including:

If you’d like to know more about any of our services, get in touch with our friendly team today and we can talk you through our process and offer a free quote.

Do you offer different pool maintenance packages?

At Miller Pools, we take a customized approach to all of our clients and can tailor pool maintenance packages directly to you and your needs. So whether you want us to visit you each week for regular maintenance or would prefer us just to help out as and when you need it with pool opening, closing or winterizing, we’re here for you.

Take a look at our pool maintenance page for more details, or get in touch with our team to discuss your specific needs.

Do you sell pool chemicals?

Yes, we can provide you with all the necessary pool chemicals to ensure the water is safe to swim in. This can include chlorine, shock treatments, and chemicals that will balance the water’s pH. Our team can even add them to your pool on your behalf. Check out our pool chemicals and products page to learn more.

What areas do you cover?

At Miller Pools, we’re proud to offer our services to pool owners throughout Pasadena, Galveston, Humble, Atascocita, and the surrounding region of Texas. 

Not sure if we work in your area? Give us a call or check out our areas covered page to see if we operate in your location.

Pool Renovations

Why choose Miller Pools for your pool renovation?

Having been in operation for over 30 years, Miller Pools is one of the most experienced pool companies across Texas, offering a level of skill and expertise that you just won’t get at other firms. We hold a number of accreditations from some of the industry’s leading organizations and we’ve even won awards for our work. If you’d like to know more about our five-star service, competitive rates, and friendly staff, simply give us a call.

How can I get a quote?

The best way to get a quote is to simply give us a call!

We can organize for a member of our team to visit your property to assess your pool, chat through the type of work you require, and draw up a quote. Our process is extremely straightforward and is focused on achieving the best results so you can make the most out of your pool.

Maintenance & Repairs

How often does a pool need to be maintained?

Ideally, your pool should be cleaned and maintained weekly to ensure it remains in good condition and safe to swim in. At the beginning and end of the swim season, it will also require more thorough maintenance and professional opening and closing.

Here at Miller Pools, we offer a variety of pool maintenance packages on a weekly or one-off basis. We can also open, close, and winterize your pool, as well as carry out any repairs you might need.

What pH level should my pool water be?

A pH level between 7-7.6 is considered optimum for pool water. A pH that’s too high or too low can be a safety risk and cause irritation and rashes to swimmers.

The best way to maintain a pool’s pH level is through regular maintenance and this is something we will always monitor as part of our maintenance packages.

How do I arrange an extra cleaning visit?

Our team is extremely flexible when it comes to your pool maintenance and we can tailor our services around your schedule. Therefore, if you require an additional cleaning visit for whatever reason, you can simply give us a call to arrange it.

What type of pool repairs do you offer?

At Miller Pools, we have over 30 years of experience and our team has the skill and expertise to deal with any pool repair, no matter how complex.

We provide a wide range of pool repairs, including:

  • Pool pump repairs
  • Pool heater repairs
  • Pool leak repairs
  • Pool plaster repairs
  • And more!

Plus, if any of your equipment has become broken or damaged, we can supply and install replacement parts that will get your pool back to full working order in no time.

My pool is green. What should I do?

Typically, if your pool water has turned green, this means that your pool is growing algae. Algae can damage some of your swimming pool’s features and could even make your pool unsafe to swim in, so it’s important to address the problem as quickly as possible.

There are a number of things you can do to stop algae from forming in the first place, including ensuring your pool’s filtration system is working, regularly testing your water’s chemical levels, using shock treatments, and arranging frequent pool maintenance. You can find out more information on algae prevention

However, if you already have an algae infestation, you’ll need professional help to solve the issue. Our team can help handle any algae problems you’re experiencing so simply get in touch.

How to tell my pool has a leak?

The most obvious sign of a pool leak is if it’s losing water. While a decreasing water level is the clearest indication of a leak, falling tiles, wet spots in your yard, and higher than normal water bills could also be signs.

If you suspect your pool has a leak, get in touch with Miller Pools immediately. We’ll be able to locate the source of the leak and carry out the necessary pool repairs in no time.

Servicing

Can you service my pool if I’m not home?

Yes, absolutely! As long as your pool is accessible and you’ve discussed your requirements with us beforehand, you don’t need to be home when we service your pool.

Why is my pool water cloudy?

Cloudy pool water can be caused by a whole host of factors, from faulty pool filters to low chlorine levels. It’s important to address cloudy water as soon as you notice it, as it can potentially be unsafe to swim in. 

You check out our blog post on cloudy pool water for tips on how to fix it, or simply give us a call and one of our expert technicians will be happy to help.

When should you open and close a pool in Pasadena?

To ensure your pool is always ready to use during peak temperatures, it must be properly opened and closed. Most people in Pasadena will choose to open a pool in the spring months of April/May and close it again during late fall to ensure it’s properly winterized in time for the freezing temperatures. However, this can vary depending on the weather that year, so the team here at Miller Pools will be able to advise on what’s best for your pool.

The opening and closing process involves a lot more than just covering or uncovering the water; it encompasses a series of essential maintenance tasks. You can find out more details on our pool opening and closing page.

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