Frequently Asked Questions | Miller Pools

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FAQs

At Miller Pools, we always put our customers first.

In addition to ensuring our range of pool maintenance and pool care services are carried out to the highest level and ensure you can make the most of your backyard pool in Pasadena, Humble & Atascocita, Texas, we can also guide you through the entire process.

Our friendly team is always happy to help in any way they can, including answering your questions, and on this page you’ll see some of the most frequent questions we come across.

If you can’t find the answer to your question below, feel free to get in touch.

Frequently asked questions

How to tell my pool has a leak?

The most obvious sign of a pool leak is if it’s losing water. 

While a decreasing water level is the clearest indication of a leak, falling tiles, wet spots in your yard, higher than normal water bills, and other factors could also be signs.

If you suspect your pool has a leak, get in touch with Miller Pools immediately and we can assist.

What areas do you cover?

At Miller Pools, we provide our services to a wide range of customers throughout the city of Pasadena and the surrounding areas of Texas.

You can find the full list of where we work on our areas covered page.

My pool is green. What should I do?

Typically, if your pool water has turned green, it will mean that you have a problem with algae. Algae can damage some of your swimming pool’s features and could even make you unwell if you swim in it, so it’s important to address the problem as soon as possible.

There are a number of things you can do to stop algae from forming in the first place, including ensuring your pool’s filtration system is working, regularly testing your water’s chemical levels, and using shock treatments at least once a week. You can find more information on algae prevention  here. 

However, if you already have an algae infestation, you’ll need professional help to solve the issue. Our team can help handle any algae problems you’re experiencing so simply get in touch.

When should you open and close a pool in Pasadena?

The process of opening and closing a pool involves making sure your pool is ready to use at the times of year when it is most suitable. For example, most people close their pool during the winter when the weather gets colder and open it again when temperatures get warmer in the spring.
The opening and closing process involves a lot more than just covering or uncovering the water, and you can find out everything you need to know about it on our pool opening and closing page.

The optimum time to open or close your pool will vary depending on the weather that year, but the team here at Miller Pools will be able to advise on what’s best for you.

Do you sell pool chemicals?

Yes, we can provide you with all the necessary pool chemicals to ensure the water is safe to swim in. This can include chlorine, shock treatments, and chemicals that will balance the water’s pH. Our team can even add them to your pool on your behalf. Check out our pool chemicals and products page to learn more.

Do you offer different pool maintenance packages?

At Miller Pools, we take a customized approach to all of our clients and can cater pool maintenance packages directly to you and your needs.

So whether you want us to visit you each week for regular maintenance or would prefer us just to help out with opening and closing or pool winterizing, we’re here for you.

Take a look at our pool maintenance page for more details, or get in touch with our team to discuss your needs.

How can I get a quote?

The best way to get a quote is to simply give us a call!

We can organize for a member of our team to visit your site to assess your pool, chat through the type of maintenance you require, and draw up a quote for the work.

Our process is extremely straightforward and is focused on achieving the best results so you can make the most out of your pool.

What type of pool repairs do you offer?

At Miller Pools, we provide a wide range of pool repairs including:

  • Pool pump repairs
  • Pool heater repairs
  • Pool leak repairs
  • Pool plaster repairs
  • And more!

Plus, if any of your equipment has become broken or damaged, we can help with that, too.

What does cloudy pool water mean?

Cloudy pool water can be caused by a whole host of things, from faulty pool filters to low chlorine levels.

It’s important to address cloudy water as soon as you notice it, as it can potentially be unsafe to swim in. 

You check out our blog post on cloudy pool water for tips on how to fix it, or simply give us a call and one of our expert technicians will be happy to help.

How do I arrange an extra cleaning visit?

Our team is extremely flexible when it comes to your pool maintenance, and can tailor our services around your schedule. 

Therefore, if you require an additional cleaning visit for whatever reason, you can simply give us a call to arrange it.

What pH level should my pool water be?

A pH level between 7-7.6 is considered optimum for pool water. A pH of higher than 8 can cause rashes whereas lower than 7 can cause a swimmer’s eyes to sting.

The best way to maintain a pool’s pH level is through regular maintenance and as part of our regular service as this is something we will always monitor.  

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